Essential
Reactive repairs, run end to end.
£65per store / month
≈ £325/month for 5 stores
- Intake & triage
- Contractor assignment
- Quote control
- Attendance chasing
- Photo-verified close-out
- Monthly report
UK-wide · 24-hour emergency line in London
Multi-site, shop and kiosk maintenance, managed through one point of contact.
MAINTSUPP coordinates repairs, planned maintenance, compliance and store works for commercial premises, from one kiosk in a London shopping centre to a portfolio across the UK, through one contact and a vetted contractor network.
- Vetted UK contractor network
- Evidence-based close-out
- 27 stores currently coordinated
ExampleShutter fault reportedRetail unit, Manchester — contractor assigned same day
Who we help
Built for retailers and commercial operators without an in-house FM team.
Retail chains
Stores where a shutter that will not lift is a day of lost trade.
Shopping-centre kiosks
Units inside a landlord's estate, with permits and out-of-hours access.
Clinics & wellness
Sites where compliance paperwork is inspected, not just filed.
Gyms & studios
Long opening hours, heavy equipment and plant that runs all day.
Small commercial offices
Portfolios too small for an in-house team and too large to wing it.
Typically 5–50 locations spread across regions on a monthly plan — and single shops and kiosks in London, one job at a time.
What we offer
If it breaks at a commercial site, we coordinate the repair.
Reactive Maintenance Coordination
Intake, triage, contractor assignment, quote control, attendance chasing and verified close-out.
Planned Maintenance (PPM)
Recurring service schedules, work orders, attendance monitoring and follow-up actions.
Compliance Administration
Certificate register, due-date reminders, provider booking, document chasing and remedial tracking. Inspections and certificates are carried out by competent certified providers.
Projects & Store Works
Kiosk moves, refreshes, signage and multi-trade works, each separately scoped and quoted.
Reporting & Visibility
Monthly KPI, spend, ageing and compliance reporting across the portfolio.
Faults we handle most
- Electrical & lighting
- Plumbing & leaks
- Doors, locks & shutters
- HVAC
- Glazing
- Signage
- Drainage
- General repairs
The operating problem
Stop managing maintenance through scattered calls and spreadsheets.
| Without Maintsupp | With Maintsupp |
|---|---|
| No single owner — chasing trades yourself | One accountable contact who owns every job |
| Compliance risk — expired certificates found too late | Certificate register with 90/60/30-day reminders |
| Fragmented contractors and one-off searches | Vetted, scored contractor panel by trade and region |
| No visibility of what was actually done | Photo evidence, reports and verified close-out |
| Scattered spend across invoices and emails | One monthly report: jobs, spend, compliance status |
What this replaces
One coordination layer instead of six half-jobs.
MAINTSUPP is not another system to keep up to date alongside the ones you already have. It takes over the work those were standing in for.
ReplacesThe maintenance spreadsheet
A live job register every site and contractor writes to, with photographs and costs against each job.
ReplacesA WhatsApp group per store
One intake form, one reference per fault, and one thread that holds the whole history of it.
ReplacesChasing trades yourself
Someone whose job is the chasing: quotes controlled, attendance followed up, close-out evidenced before a job is closed.
ReplacesA part-time facilities hire
A named coordinator for the portfolio — with no salary, no laptop and no gap when they take leave.
ReplacesThe certificate drawer
A register with 90/60/30-day reminders, the provider booked, and remedial work tracked to completion.
ReplacesA CAFM licence per user
A portal included with the coordination fee, with a login for every store that needs one.
Keeping a system you already pay for is fine — several clients keep their own asset database and let Maintsupp write into it. What does not stay is the version of it that only exists in one person’s inbox.
How it works
When something breaks, one coordinator owns it until it’s verified complete.
Follow every job from report to result — reporting, assignment, tracking and analysis in one place. Step through the seven stages to see who does what and what the system records.
Stage 1 of 7
Report — Logged with the detail that matters
The site logs the requirement with location, photographs, urgency and access information. A reference is issued immediately.
Swipe the panel, or use the arrows.
Your contractors or ours
Keep the trades you trust. Use ours for the rest.
Coming to MAINTSUPP does not mean replacing your contractors. Bring the ones who already know your sites, use our vetted panel where you have no cover, and run both through one process — with one report at the end of the month.
Your contractors
Keep the trades who already know your sites.
- Onboarded on insurance, qualifications and documentation
- Your agreed rates, unchanged — we do not renegotiate them
- Scored on the same performance measures as everyone else
- No transfer, no notice period, no exclusivity
Our vetted network
Cover for the trade, the region or the hour you have nobody for.
- A vetted UK panel, sourced by trade and by region
- Documents checked before any work is released
- Performance-managed, and replaced where the scores say so
- Used for one trade or the whole portfolio, as you choose
Most portfolios run a mix, and the split is yours to set — per trade, per region or per site, changed whenever you want it changed. Whichever panel a contractor comes from, they invoice you directly at their own agreed rates: the coordination fee is the only thing Maintsupp charges for.
Are you a contractor?
Join the Maintsupp network — tell us your trades, the areas you cover and your accreditations, and attach your insurance. Approved contractors get jobs and alerts in the MAINTSUPP app.
Pricing
Simple per-store pricing. No hidden markups.
Contractors invoice you directly at their agreed rates — we never mark up trades. You pay one clear coordination fee.
5stores
At 5 stores you are on the 5–10 stores rate.
See the full rate card
| Per store / month | 5–10 stores | 11–25 stores | 26–50 stores | 51+ stores |
|---|---|---|---|---|
| Essential | £65 | £61 | £57 | Bespoke |
| Complete | £100 | £92 | £84 | Bespoke |
| Compliance only | £55 | £51 | £47 | Bespoke |
Compliance administration on its own: £55 · £51 · £47 · Bespoke.
Complete
Repairs and compliance together, plus a quarterly portfolio review.
£100per store / month
≈ £500/month for 5 stores
- Everything in Essential
- Certificate register
- 90/60/30-day reminders
- Provider booking and certificate chasing
- Remedial tracking
- Traffic-light compliance dashboard
- Quarterly portfolio review
Compliance administration is also available on its own, where repairs are already handled — from £55 per store / month, portfolios of five sites and above.
- Maintsupp coordinates portfolios of five sites and above. Portfolio minimum £325 per month.
- Includes 4 coordinated jobs per store per month, pooled across your portfolio over a rolling quarter. Additional coordinated jobs £50 each.
- If a portfolio exceeds its allowance for two consecutive quarters, we move it to a lower per-store band rather than keep charging per job.
- Onboarding and asset capture £75 per store, capped at £1,200 — covering site register, access rules, asset capture and certificate baseline.
- Out-of-hours and P1 escalation £95 per incident.
- Projects and kiosk works are scoped and quoted separately — a fixed fee, or 12% of third-party project spend, minimum £350.
- Sites added mid-term are charged pro-rata at your current band, plus £75 onboarding.
- Service hours Mon–Fri, 8:30am–5:30pm.
- Three-month initial term, then 30 days’ notice.
- Contractor invoices are separate and come from the contractor at their own agreed rates. Maintsupp charges the coordination fee and nothing on top.
- Prices shown are the total payable. MAINTSUPP LTD is not currently VAT registered.
- Final quote confirmed at your free portfolio review.
Case study
27 stores. One point of contact.
A UK fragrance retailer with 27 stores and kiosks needed one accountable contact for every repair, compliance date and store project. MAINTSUPP runs intake and triage, assigns vetted contractors, chases attendance, verifies completion with photo evidence, and reports monthly on jobs, spend and compliance status.
- 27stores coordinated
- Onemonthly report
- Photo-verifiedclose-outs
Who runs MAINTSUPP
Anwar Shboul — Founder & Director
MAINTSUPP is founder-led. Anwar has over five years’ experience in facilities management for commercial stores across the UK — intake, triage, contractor management and verified close-out, day in, day out. Every client portfolio gets one named coordinator who owns each job until it’s verified complete. You deal with a person accountable for the outcome, not a ticket queue.
- Founder-led
- One named coordinator per portfolio
- Mon–Fri, 8:30am–5:30pm
Client portal
Total visibility. Total control.
Authorised users see live jobs, compliance dates, approvals, spend and evidence across their permitted sites — and nothing from anyone else’s portfolio.
maintsupp.com/dashboard/overviewSample data
- Open jobs by priority and site
- Assignment and attendance status in real time
- Compliance due in 90/60/30 days
- Spend by site and trade
- Contractor performance scores
- Quotes waiting for your approval
Every client gets portfolio visibility — no spreadsheets, no chasing for updates.
Sample data shown. Client data is only visible to authorised users after secure login.
Straight answers
Frequently asked questions
The questions we are asked before every portfolio review, answered the way we answer them on the call.
Do you employ your own engineers?
No, and we will not pretend otherwise. MAINTSUPP is a coordination and control layer. We source, vet, assign and performance-manage independent trade contractors according to your portfolio, trade and region.
Do you take one-off jobs for a single shop or kiosk?
Yes. In London a single shop, kiosk, restaurant or office can book one job — a repair, an electrician, a kiosk install or removal, a strip-out — and each job is quoted before work starts. The monthly coordination plans are for portfolios of five sites and above.
Do you offer 24/7 emergency call-outs?
Yes, for commercial premises in London. Call 07852 224644 at any hour. We tell you the realistic attendance time before you commit, send a vetted contractor to make the site safe, and arrange the permanent repair. Office hours for everything else are Monday to Friday, 8:30am to 5:30pm.
Can you cover sites outside London?
Yes. Contractor depth is strongest in London and the South East, and regional coverage is mobilised for each client’s wider UK portfolio, prioritised by where your sites cluster. We will tell you plainly which regions are established and which are still being built before you commit sites.
What will you not claim?
We do not advertise nationwide employed engineers, guaranteed same-day UK coverage or a guaranteed arrival time. The 24-hour emergency line is for commercial premises in London. Outside London, where dedicated coverage is still being established, urgent work is handled through controlled interim sourcing rather than left unmanaged — and we tell you which is which before you commit sites.
Can we keep our current contractors?
Yes — your contractors or ours, and most portfolios run a mix. Existing contractors are retained subject to onboarding: insurance, qualifications, documentation and the same performance expectations everyone on the panel works to, at the rates you have already agreed with them. Where you have no cover for a trade, a region or an hour, we source from the vetted panel instead. The split is yours to set and yours to change.
Who pays the contractor?
The standard starting model is that the contractor invoices you directly for technical work, and MAINTSUPP invoices its coordination fee separately. Alternative arrangements need separate agreement.
Do you guarantee a first-time fix?
No responsible provider can guarantee every fault is fixed on the first attendance. What we can do is improve the odds through better site data, photographs and asset records before anyone travels.
How quickly can mobilisation begin?
Typically one to two weeks, depending on portfolio size, the quality of your site data, contractor coverage in your regions and any integrations required.
What does it cost?
Coordination is priced per store per month and every rate is published on this page — Essential from £65 per store, Complete from £100 per store, falling as the portfolio grows. It includes four coordinated jobs per store per month, pooled across the whole portfolio, so a bad month at one site doesn't cost you extra. Projects, kiosk works and out-of-hours escalation are scoped and quoted separately, and contractors invoice you directly for the technical work. Our minimum portfolio is five sites for a monthly plan; a one-off job in London is quoted individually. Your final quote is confirmed at the free portfolio review.
What if we only have three or four sites?
Then the monthly plan is not for you yet, and we'd rather say so than take the fee. Our minimum is five sites — below that the coordination cost outweighs what you'd save. In London you can still use us for one-off jobs, each quoted before work starts. If you're opening more this year, come back to us about a plan when you reach five.
Can store teams report jobs directly?
Yes. Approved users submit a structured request with site, fault type, urgency, photographs and access details. Permissions and approval rules are set during onboarding.
Still deciding? Read the FAQs on their own page, or ask us directly at info@maintsupp.com.
Contact us or book a portfolio review
Not sure where your maintenance is leaking time and money?
Book a free portfolio review — 30 minutes, no obligation. Or use the same form to tell us what you need.
- A review of how repairs are reported and chased today
- An honest read on where our contractor depth fits your regions
- A written scope and proposal shaped to the portfolio
For commercial premises only: a one-off job at a single shop or kiosk, or ongoing coordination across a portfolio. We do not take domestic work. For an emergency in London, call 07852 224644 at any hour.
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