Essential
Reactive repairs, run end to end.
£65per store / month
≈ £325/month for 5 stores
- Intake & triage
- Contractor assignment
- Quote control
- Attendance chasing
- Photo-verified close-out
- Monthly report
Pricing
Clear per-store pricing, with no markup on trades
You pay one coordination fee per store. Contractors invoice you directly at their agreed rates, and every cost is reconciled against the approved quote.
Pricing
Simple per-store pricing. No hidden markups.
Contractors invoice you directly at their agreed rates — we never mark up trades. You pay one clear coordination fee.
5stores
At 5 stores you are on the 5–10 stores rate.
See the full rate card
| Per store / month | 5–10 stores | 11–25 stores | 26–50 stores | 51+ stores |
|---|---|---|---|---|
| Essential | £65 | £61 | £57 | Bespoke |
| Complete | £100 | £92 | £84 | Bespoke |
| Compliance only | £55 | £51 | £47 | Bespoke |
Compliance administration on its own: £55 · £51 · £47 · Bespoke.
Complete
Repairs and compliance together, plus a quarterly portfolio review.
£100per store / month
≈ £500/month for 5 stores
- Everything in Essential
- Certificate register
- 90/60/30-day reminders
- Provider booking and certificate chasing
- Remedial tracking
- Traffic-light compliance dashboard
- Quarterly portfolio review
Compliance administration is also available on its own, where repairs are already handled — from £55 per store / month, portfolios of five sites and above.
- Maintsupp coordinates portfolios of five sites and above. Portfolio minimum £325 per month.
- Includes 4 coordinated jobs per store per month, pooled across your portfolio over a rolling quarter. Additional coordinated jobs £50 each.
- If a portfolio exceeds its allowance for two consecutive quarters, we move it to a lower per-store band rather than keep charging per job.
- Onboarding and asset capture £75 per store, capped at £1,200 — covering site register, access rules, asset capture and certificate baseline.
- Out-of-hours and P1 escalation £95 per incident.
- Projects and kiosk works are scoped and quoted separately — a fixed fee, or 12% of third-party project spend, minimum £350.
- Sites added mid-term are charged pro-rata at your current band, plus £75 onboarding.
- Service hours Mon–Fri, 8:30am–5:30pm.
- Three-month initial term, then 30 days’ notice.
- Contractor invoices are separate and come from the contractor at their own agreed rates. Maintsupp charges the coordination fee and nothing on top.
- Prices shown are the total payable. MAINTSUPP LTD is not currently VAT registered.
- Final quote confirmed at your free portfolio review.
How billing works
Three lines on the bill, and nothing hidden between them
- 1
One coordination fee
A monthly fee per store for the coordination itself — intake, triage, contractor management, evidence checks and reporting. The rate card above shows exactly what each plan includes.
- 2
Contractors invoice you directly
Trades bill you at their agreed rates. We reconcile every invoice against the approved quote, and we never add a markup to a contractor’s price.
- 3
Projects quoted separately
Kiosk moves, refreshes, signage and multi-trade store works are scoped and quoted one by one, so a project never hides inside a monthly fee.
Your contractors or ours
Keep the trades you trust. Use ours for the rest.
Coming to MAINTSUPP does not mean replacing your contractors. Bring the ones who already know your sites, use our vetted panel where you have no cover, and run both through one process — with one report at the end of the month.
Your contractors
Keep the trades who already know your sites.
- Onboarded on insurance, qualifications and documentation
- Your agreed rates, unchanged — we do not renegotiate them
- Scored on the same performance measures as everyone else
- No transfer, no notice period, no exclusivity
Our vetted network
Cover for the trade, the region or the hour you have nobody for.
- A vetted UK panel, sourced by trade and by region
- Documents checked before any work is released
- Performance-managed, and replaced where the scores say so
- Used for one trade or the whole portfolio, as you choose
Most portfolios run a mix, and the split is yours to set — per trade, per region or per site, changed whenever you want it changed. Whichever panel a contractor comes from, they invoice you directly at their own agreed rates: the coordination fee is the only thing Maintsupp charges for.
Are you a contractor?
Join the Maintsupp network — tell us your trades, the areas you cover and your accreditations, and attach your insurance. Approved contractors get jobs and alerts in the MAINTSUPP app.
Pricing questions
What people ask before they sign
What does it cost?
Coordination is priced per store per month and every rate is published on this page — Essential from £65 per store, Complete from £100 per store, falling as the portfolio grows. It includes four coordinated jobs per store per month, pooled across the whole portfolio, so a bad month at one site doesn't cost you extra. Projects, kiosk works and out-of-hours escalation are scoped and quoted separately, and contractors invoice you directly for the technical work. Our minimum portfolio is five sites for a monthly plan; a one-off job in London is quoted individually. Your final quote is confirmed at the free portfolio review.
Who pays the contractor?
The standard starting model is that the contractor invoices you directly for technical work, and MAINTSUPP invoices its coordination fee separately. Alternative arrangements need separate agreement.
What if we only have three or four sites?
Then the monthly plan is not for you yet, and we'd rather say so than take the fee. Our minimum is five sites — below that the coordination cost outweighs what you'd save. In London you can still use us for one-off jobs, each quoted before work starts. If you're opening more this year, come back to us about a plan when you reach five.
Can we keep our current contractors?
Yes — your contractors or ours, and most portfolios run a mix. Existing contractors are retained subject to onboarding: insurance, qualifications, documentation and the same performance expectations everyone on the panel works to, at the rates you have already agreed with them. Where you have no cover for a trade, a region or an hour, we source from the vetted panel instead. The split is yours to set and yours to change.
How quickly can mobilisation begin?
Typically one to two weeks, depending on portfolio size, the quality of your site data, contractor coverage in your regions and any integrations required.
Next step
Want a figure for your own portfolio?
Book a free portfolio review — 30 minutes, no obligation. Or tell us what you need and we will come back to you.