Services
Reactive repairs, planned maintenance, compliance administration and store projects — run through one managed point of contact and a vetted UK contractor network, with photo evidence on every close-out.
What we offer
Intake, triage, contractor assignment, quote control, attendance chasing and verified close-out.
Recurring service schedules, work orders, attendance monitoring and follow-up actions.
Certificate register, due-date reminders, provider booking, document chasing and remedial tracking. Inspections and certificates are carried out by competent certified providers.
Kiosk moves, refreshes, signage and multi-trade works, each separately scoped and quoted.
Monthly KPI, spend, ageing and compliance reporting across the portfolio.
In detail
Every service runs through the same coordinator, the same evidence standard and the same monthly report.
When something breaks, one coordinator owns it until it is verified complete. We receive the request, confirm priority and access, coordinate a suitable contractor, follow attendance and check the evidence before closure.
Plan recurring maintenance before faults become urgent. Planned visits, reminders, contractor attendance, asset records and follow-up, so recurring requirements never depend on one person’s calendar.
Keep recurring compliance visible before it becomes overdue. We maintain the administrative control layer: responsibility mapping, due dates, competent-provider bookings, certificate capture and remedial tracking.
Coordinate site works through one project owner and one evidence trail. Scope, contractors, shopping-centre permits, RAMS, access, logistics, attendance and close-out for agreed commercial site projects.
Monthly KPI, spend, ageing and compliance reporting across the portfolio — and a client portal where authorised users see live jobs, approvals, spend and evidence for their own sites.
Trade by trade
The common calls from retail and commercial sites, and how each one is handled.
Fixed-wire testing and certification are carried out by qualified electrical contractors — we schedule and record them.
A shutter that will not close is a security and trading issue — these are triaged as P1 or P2 by default.
Water near electrics escalates automatically. Make-safe first, permanent repair scheduled after.
Recurring HVAC faults are flagged for a planned intervention rather than repeated call-outs.
Security faults are coordinated with your own security provider where one is contracted.
Cosmetic works are usually batched into a planned visit to avoid paying multiple call-out charges.
Stock-at-risk faults are treated as P1 regardless of trading impact.
Broken glazing gets a make-safe attendance first, with permanent replacement scheduled after survey.
London
A single shop, kiosk, restaurant or office can book one job, quoted before work starts. The emergency line is answered 24 hours a day.
Shutters, power, leaks, glazing and locks made safe at any hour, then repaired properly.
24-hour emergency repairsKiosks, stalls and RMUs installed, connected, relocated and removed in shopping centres.
Kiosk installation and removalClosing a unit: fixtures and signs out, waste cleared, the unit made good for handback.
Shop strip-outOpening a unit: electrics, decorating, fixtures, signage and snagging before opening day.
Shop fit-outShop lighting, faults, emergency lighting, sign power, EICR and PAT testing.
Commercial electricianDoors, shelving, ceilings, signs and snag lists, done around your trading hours.
Commercial handymanShop floors, shopfronts and offices painted overnight or before opening.
Painters and decoratorsCounters, till points, doors, shelving and partitions repaired or built.
Carpentry and joineryReactive repairs, planned maintenance and compliance, one-off or on a monthly plan.
Retail and shop maintenanceWho we help
Stores where a shutter that will not lift is a day of lost trade.
Units inside a landlord's estate, with permits and out-of-hours access.
Sites where compliance paperwork is inspected, not just filed.
Long opening hours, heavy equipment and plant that runs all day.
Portfolios too small for an in-house team and too large to wing it.
Typically 5–50 locations spread across regions on a monthly plan — and single shops and kiosks in London, one job at a time.
Your contractors or ours
Coming to MAINTSUPP does not mean replacing your contractors. Bring the ones who already know your sites, use our vetted panel where you have no cover, and run both through one process — with one report at the end of the month.
Keep the trades who already know your sites.
Cover for the trade, the region or the hour you have nobody for.
Most portfolios run a mix, and the split is yours to set — per trade, per region or per site, changed whenever you want it changed. Whichever panel a contractor comes from, they invoice you directly at their own agreed rates: the coordination fee is the only thing Maintsupp charges for.
Join the Maintsupp network — tell us your trades, the areas you cover and your accreditations, and attach your insurance. Approved contractors get jobs and alerts in the MAINTSUPP app.
Next step
Book a free portfolio review — 30 minutes, no obligation. Or tell us what you need and we will come back to you.