Case study

A UK fragrance retailer: 27 stores and kiosks, one point of contact

Stores on the high street and kiosks in shopping centres, each with its own access rules, contractors and compliance dates — now run through one accountable coordinator and one monthly report.

A Maintsupp engineer adjusting a spotlight on a dark green and gold fragrance kiosk in a shopping centre

Case study

27 stores. One point of contact.

A UK fragrance retailer with 27 stores and kiosks needed one accountable contact for every repair, compliance date and store project. MAINTSUPP runs intake and triage, assigns vetted contractors, chases attendance, verifies completion with photo evidence, and reports monthly on jobs, spend and compliance status.

  • 27stores coordinated
  • Onemonthly report
  • Photo-verifiedclose-outs
An engineer photographing completed work on a phone as close-out evidence

The engagement

The brief, the work and what the client sees

A woman in a Maintsupp jacket photographing a water-stained ceiling tile in a fragrance shop with her phone

The brief

A portfolio of 27 stores and kiosks needed one accountable contact for every repair, every compliance date and every store project — instead of store managers each finding and chasing their own contractors.

  • High-street stores and shopping-centre kiosks
  • Centre permits and access windows to respect
  • Repairs, compliance and store works in one place
A Maintsupp contractor in a hi-vis vest carrying a toolbag into a shopping centre while checking the job on his phone

What Maintsupp runs

Every job comes through one intake. We triage it, assign a vetted contractor, chase attendance and verify completion with photo evidence before it is closed.

  • Intake and triage for every store and kiosk
  • Vetted contractors assigned by trade and region
  • Attendance chased until the job is done
  • Completion verified with photo evidence
Two managers reviewing a printed Maintsupp monthly report with charts beside a laptop dashboard

What the client receives

A monthly report on jobs, spend and compliance status across the whole portfolio, and a portal where the evidence behind every job can be opened.

  • One monthly report for the portfolio
  • Jobs, spend and compliance status in one view
  • Photographs and certificates kept against each job

Who runs MAINTSUPP

Anwar Shboul — Founder & Director

MAINTSUPP is founder-led. Anwar has over five years’ experience in facilities management for commercial stores across the UK — intake, triage, contractor management and verified close-out, day in, day out. Every client portfolio gets one named coordinator who owns each job until it’s verified complete. You deal with a person accountable for the outcome, not a ticket queue.

  • Founder-led
  • One named coordinator per portfolio
  • Mon–Fri, 8:30am–5:30pm

Client portal

Total visibility. Total control.

Authorised users see live jobs, compliance dates, approvals, spend and evidence across their permitted sites — and nothing from anyone else’s portfolio.

maintsupp.com/dashboard/overviewSample data
The client portal's job intelligence overview, showing sample open and completed job counts, completion rate and SLA performance, with open jobs broken down by status, priority, tier and trade
The client portal live job list, showing sample counts of open, critical and awaiting-approval jobs above a maintenance board listing each job's location, description, tier and priority
The client portal compliance overview, showing a sample compliance score, completion by certificate type, renewals due in the next 90 days and the share of sites fully compliant
The client portal spend and reporting screen, showing sample monthly spend by job type, a six-month spend trend, top sites by spend and the cost of repeat jobs
  • Open jobs by priority and site
  • Assignment and attendance status in real time
  • Compliance due in 90/60/30 days
  • Spend by site and trade
  • Contractor performance scores
  • Quotes waiting for your approval

Every client gets portfolio visibility — no spreadsheets, no chasing for updates.

Sample data shown. Client data is only visible to authorised users after secure login.

Next step

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